Frequently Asked Questions

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Where are you located?

Our headquarters are located at Tan Boon Liat Building (315 Outram Road).  We try our best to co-ordinate regular drop-off timings but this depends on the number of volunteers we get and the needs of the local community.

 

What are your opening hours?

Please see our date and time listings by *clicking here*

 

What if I just show up at your front door?

Unfortunately, our volunteer team only operates on specific hours on specific days.  Doing so would be at your own risk and the items may be removed by the cleaning company that services the building or taken by passers-by.  We would strongly encourage you to check out our upcoming donation drop-off times by *clicking here*

 

Do you provide door-to-door pick up?

We do not provide pick-ups during this time.  We are a volunteer powered community and, as such, we rely on the generosity and goodwill of the local community to bring items directly to our headquarters.  

 

What items do you accept?

Please *click here* to view our update wish-list.  Take note that we update the list every few weeks.

 

What if I have items to give that aren't listed on your website?

 

Do items need to be brand new or can I rummage around my home for what you need?

Most items we list can be found in your own home.  We will be specific about which items need to be brand new or in un-tampered packaging on our wish-list page.  In saying this, we would encourage you to give with love + care.  A helpful tip as to whether an item can be dropped off to us or not is whether you are able to gift-wrap the item and present it as a gift to your own child or to a friend.  If you feel proud and excited for them to receive the items, then we will be glad to accept them as well!  

 

How should I pack and drop-off my items?

 

How can I help?

We're so glad (and excited!) you asked.  Find out about volunteering opportunities via our Giving.SG page or by checking out our volunteer page.  

 

What's the best way to stay updated?

We regularly post for specific items or call out to the community for their support via our Facebook Page.  Please give us a 'LIKE' and a follow by *clicking here*.

Where do your items get distributed?